Terms & Conditions

Shipping Information

Mond and Wellry Ltd. takes pride in its large inventory of quality time pieces. If your purchased item is currently in stock, we will ship the item within 1 to 2 business days after the order is verified. You will be notified of the shipment by email or phone.

Under certain circumstances, due to the volume of orders we receive or due to the item being a non-stock item, an item will be out of stock. If this happens, we will notify you by email or phone in a timely fashion to provide you the desired watch within a pre-determined, estimated time frame or help you find another item. If you have already been charged, but the item is no longer in stock, please be assured that we will refund the full amount charged. Refunds will be issued by the same method as the original payment.

ANY PURCHASE ORDERS, QUOTATIONS OR OTHER EXCHANGE OF INFORMATION CONCERNING A SALE OF A WATCH SHALL NOT RESULT IN A BINDING CONTRACT UNLESS AND UNTIL MOND AND WELLRY ISSUES A SHIPPING CONFIRMATION TO THE PURCHASER.

Warranty

The Mond and Wellry Guarantee

Mond and Wellry Ltd. guarantees all watches sold through our website to be 100% genuine and unworn. The watches will be delivered in the original box and will include all papers excluding the warranty card/book. In some cases we will be able to include the manufacturer’s warranty card/book; in those circumstances we will clearly display “ALL PAPERS INCLUDED”.

Every watch manufacturer engraves/stamps an individual and unique serial number on each of their watches for identification purposes. Mond and Wellry guarantees that each watch it sells will bear the original manufacturer’s serial number, intact and unaltered.

Mond and Wellry is NOT an authorized dealer of any brand watch we sell. We source our watches from authorized dealers, distributors and other reliable sources. We do not source the watches we offer from unreliable or questionable sources. Watch manufacturers would like their products sold to the end-user via their designated authorized dealers at full, or close to full, suggested retail prices. We have arrangements with direct authorized dealers and distributors both in the UK/EU and internationally, from whom we commit to buying large quantities of goods throughout the year. Based upon the quantity we buy our suppliers sell us the watches at a only small margin above their cost.

Due to the fact that we are unauthorized dealers – the manufacturers will not honor their warranty on a watch bought through Mond and Wellry. In place Mond and Wellry Ltd. offers a warranty that mirrors the manufacturer’s warranty in both quality and duration.

In the unlikely event that something goes wrong with your watch during the warranty period, the watch would need to be sent back to us for service. Upon inspection, if we determine that that the service required is a relatively simple fix such as a regulation, battery change or similar, we will have the watch serviced by one of our trusted independent watchmakers. We have contracted highly qualified independent watchmakers who are capable of correcting these relatively simple issues. In many instances our watchmakers are authorized repair centres for various high-end watch manufacturers, handling minor/simple corrections is definitely within their repertoire.

However, if upon inspection we determine that the service required is of a more serious nature, we will actually have the watch returned to the respective manufacturer through our authorized dealers. The only issue with sending a watch back to the manufacturer is the lead time. Unfortunately the manufacturers can take a minimum of anywhere between 2-6 weeks to repair a watch, possibly even longer if parts are back ordered.

Mond and Wellry LTD. Limited Warranty

The Mond and Wellry Ltd. warranty covers all new watches for a period of 2 years from the date of purchase. The warranty period duration is clearly displayed in the details of each watch.

The Mond and Wellry warranty covers:

  • Manufacturing defects
  • Battery replacement

The Mond and Wellry warranty does not cover:

  • Finishes such as (but not limited to) scratches, nicks, coatings, etc.
  • Crystal or glass damage
  • Straps such as (but not limited to) leather, fabric or rubber
  • Damage due to wear and tear
  • Damage resulting from wear under conditions exceeding the manufacturer’s water resistant rating.
  • Damage due to physical shock and/or accidental abuse.

Service Return Authorization Request

All warranty repairs must be handled directly through Mond and Wellry. Watches that have been opened, attempted to be opened, repaired or attempted to be repaired by any other source will void all warranties. Mond and Wellry will cover all parts and labor or in very rare circumstances replace the watch at our discretion within the warranty period.

Shipping and insurance expenses for warranty returns from the customer to Mond and Wellry must be covered by the customer. Returns should be shipped via traceable courier, e.g. UPS or USPS (do not ship via FedEx, FedEx does not insure watches or jewelry valued above £500). The shipment must be pre-paid and should be fully insured. Collect shipping will be refused. In case of loss or damages the customer is liable.

Once repaired Mond and Wellry will ship the watch back to the customer at our expense.

Should repair be necessary, please contact us by email or phone. You will need to obtain a return merchandise authorization number. All warranty returns must have a Return Authorization No. (It will be issued by our team member.) This number must be displayed on the outside of the box. A watch returned without authorization will be refused. Please include a copy of your invoice and/or a detailed letter indication the problem, the return address, contact phone numbers and email address.

Please ship to the following address:

Mond and Wellry Ltd. Repair.
43 Kirby Street, London

EC1N 8TE, UK

International Ordering

International Sales Policy

Before proceeding, please note the following:

  • We may choose to cancel any order at our discretion should we feel that there is a risk of transaction problems involved.
  • All prices quoted are before your local taxes, duties, VAT, GST, PST or any other such charges. These fees will be assessed and charged separately when the watch clears customs in your country. These fees are your responsibility to pay. The fees are generally required to be paid prior to delivery. The fee will be collected by your local tax department or delivery company.

International Return Policy

All international sales are considered "Special Order Items" which makes the sale final and non-returnable. We strongly suggest that you check the watch out at a local dealer before placing your order. We do not accept returns from overseas as returning the watch will involve re-entry taxes and duties upon return to the UK.

In the highly unlikely situation that the watch is defective upon receipt we maintain the right to decide if we will repair, replace or refund your money.

International Payment Options

We accept international orders online via our secure shopping cart.

International Shipping

Our preferable method of shipping is via Malca Amit and FedEx Priority International. We are also able to ship via Royal Mail. All packages are shipped in a well-secured box. All watches shipped are insured for the full value which covers against loss, theft or damage in transit.

Taxes, VAT, GST, Duties and related charges

Prices quoted and billed by Mond and Wellry LTD. do not include any taxes, duties, VAT or such charges. Mond and Wellry will charge you for the actual watch and shipping charges only. All other charges (such as taxes, duties and VAT.) are the sole responsibility of the customer to be paid when the watch clears customs in your country. Usually these fees are demanded prior to delivery and are collected by the courier or your local Customs Authority.

Currency

All quoted prices and actual charges are in British Pound. Current exchange rates may be found at XE.com

International Warranty

We do understand that the time and expense involved in return delivery to the UK can be a great inconvenience. For watches that are covered by the Mond and Wellry 2 year warranty in most cases we will accommodate the customers as follows: In the unlikely event that something goes wrong with your watch we will mail you the manufacturers international warranty card stamped by the original authorized dealer, and this card will allow you to access the local repair centres for warranty service. We will include clear instructions on the return process to your local authorized agent.

Under very few and extreme circumstances we will require the watch to be return the UK for warranty service. This will be the customer's responsibility to return the watch. Return shipping to the customer will be paid for by Mond and Wellry.

Privacy

Personal Information

Your name, credit card information, shipping and billing addresses, telephone numbers, email address and all other private information will remain just that - private. Mond and Wellry uses your personal information for our billing, verification and shipping purposes only!

Please note: We take online fraud seriously! If we receive a bogus order, we will notify and cooperate with the federal authorities. All information transmitted in the process of fraudulent orders will be turned over immediately to the FBI, and/or local police in your immediate area.

Mond and Wellry values your patronage and respects your privacy rights. Because we understand that you are concerned about your privacy, we have instituted policies intended to ensure that your personal information is handled safely and responsibly. As a policy, we do not sell, trade or rent your personally identifiable information to third parties.

Information Collection

Generally, you may browse our website without providing us with any personally identifiable information, such as your name, address, email address, phone number, or credit card information. When you voluntarily submit your personally identifiable information to us by making a purchase from Mond and Wellry, you are giving us your consent to the collection, use and disclosure of your personally identifiable information, and you understand and agree that we may share information about you and your transaction with other companies for the purpose of processing your transaction, including fraud prevention, vendor-direct shipping and credit card authorization. We may also disclose information when you tell us to do so, to identify or contact you, to protect your rights or the rights of Mond and Wellry or as required by law.

Electronic Communication

When you visit our website or communicate with us electronically by sending e-mails, you consent to receiving communications from us electronically. We will communicate with you by e-mail or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

Cookies and Data Collection Devices

In some instances, Mond and Wellry may collect non-personal data through cookies, web logs, and other monitoring technologies. A cookie is an element of data that frequently contains an anonymous unique identifier. Such data is sent from the website to your browser, which may then store it on your system for future use. Our Website uses cookies to maintain information for your shopping cart and to facilitate your shopping experience so that you will not need to continually re-add items to your shopping cart during the same browser session.

Log Files

When you visit this Website, our web server automatically collects anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.

Terms and Conditions

Introduction

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.

Mond and Wellry, LTD ("Mond and Wellry" or the "Company") specializes in offering new, brand-name quality timepieces to our customers at considerably lower prices than the manufacturers' list prices.

By accessing or using our website at www.mond-wellry.co.uk (the "Website"), you (the "User") signify that you have read, understood and agree to be bound by these Terms and Conditions of Use ("Terms and Conditions"). We reserve the right to change, modify, add, or delete any portions of these Terms and Conditions at any time without further notice, at our sole discretion. By using this Website, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then-current Terms and Conditions to which you are bound. It is your responsibility to regularly check the Website to determine if there have been changes to these Terms and Conditions and to review such changes. If you do not agree to abide by these or any future Terms and Conditions, do not use or access, or continue to use or access, the Website.

Terms and Conditions

Site Content

You acknowledge that this Website contains information, data, data compilations, software, photographs, typefaces, text, graphics, sounds, images, and other material (collectively, "Content") that are the property of Mond and Wellry or other third parties and that such Content is protected by United Kingdom and/or international copyright laws. All Content is copyrighted as a collective work under the United Kingdom copyright laws, and we own a copyright in the selection, coordination, arrangement, and enhancement of such Content. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. Further, you agree not to upload, post, reproduce, or distribute in any way any Content protected by copyright, or other proprietary right, without obtaining prior written permission of the owner of the copyright or other propriety right.

Trademark of Mond and Wellry

"Mond and Wellry Ltd" and "www.mond-wellry.co.uk" as indicated on this Website, as well as the Website itself, are trademarks and/or trade dress of Mond and Wellry, in the United Kingdom and/or other countries. Trademarks and trade dress include the Mond and Wellry name and logo, our graphics, page headers, button icons, scripts, and service names. Mond and Wellry's trademarks and trade dress may not be used in connection with any product or service that is not Mond and Wellry's.

Third-Party Trademarks

Mond and Wellry disclaims any proprietary interest in trademarks, service marks, logos, slogans, domain names and trade names other than its own. All other trademarks that appear on this site are the property of their respective owners, who are not affiliated with, connected to, or sponsored by us or our affiliates. You agree not to display or use such marks in any way, without obtaining permission of the owner of the trademark.

Use Rights

You have permission to view, electronically copy and print hard copies of pages from this Website solely for personal, non-commercial purposes related to placing an order or shopping with Mond and Wellry. Except as expressly stated in the Terms and Conditions, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, modify or otherwise exploit any images, photographs and/or any other variation of pictorial form on this Website. In the absence of an express, written permission in advance, any other use of this Website, its content and its information, including linking or framing to this Website, is strictly prohibited.

Errors and Inaccuracies

While our goal is to provide complete, accurate, up-to-date information on our Website, it is not possible to ensure that any website is completely free of human or technological errors. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly. This Website may contain typographical mistakes, inaccuracies, or omissions, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice, including inaccurate or erroneous prices. In the event of a pricing error discovered after an order has already been placed, we will notify you of the error and we will do our best to work with you to reach a mutually acceptable solution. We do, however, reserve the right to cancel the order and notify you of such cancellation. You also have the right to cancel the order in the event of a pricing error. If the order is cancelled by us, then you may replace the order at the corrected price. We sincerely apologize for any inconvenience this may cause.

Log Files

When you visit this Website, our web server automatically collect anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.

Use By Children Under 18

Because we cannot prohibit minors from visiting the Website, we must rely on parents, guardians and those responsible for supervising children under 18 to decide which materials are appropriate for such children to view and/or purchase.

We require that all purchases be made either (i) by individuals 18 years of age or older, or (ii) by minors with the permission of their parent or guardian for such minors to purchase items on the Website and for the collection by us of certain information in accordance with the terms of our privacy policy. EACH TIME YOU PURCHASE A PRODUCT AT WWW.MOND AND WELLRY, YOU ARE REPRESENTING TO MOND AND WELLRY THAT YOU ARE EITHER AN INDIVIDUAL 18 YEARS OF AGE OR OLDER, OR THAT YOU HAVE THE EXPRESS PERMISSION OF A PARENT OR GUARDIAN FOR YOU TO MAKE PURCHASES AND FOR US TO COLLECT CERTAIN INFORMATION ABOUT YOU IN ACCORDANCE WITH THE TERMS OF OUR PRIVACY POLICY.

Jewellery Terms & Conditions

Mond-Wellry provides the content and services available on the Mond-Wellry Web site (the "Site") to you subject to the following terms and conditions ("Terms and Conditions"). By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

All content available on the Site, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation thereof (collectively, the "Content") is the property of Mond-Wellry, its partners or licensors, and is protected by United Kingdom, foreign and international copyright laws.

The trademarks, logos and service marks displayed on the Site (collectively, the "Trademarks") are the marks of Mond-Wellry, its partners or licensors, in the United Kingdom and other countries, and are protected by United Kingdom, foreign and international trademark laws.

Except as set forth in the Limited Licenses section below, or as required under applicable law, none of the Content or Trademarks nor any portion of the Site may be used, copied, sold, accessed, modified or otherwise exploited, in whole or in part, for any purpose without our prior written consent.

We grant you a limited, revocable, and non-exclusive license to access and view the Site for your own personal use. This limited license does not include the right to: (i) frame or utilize framing techniques to enclose the Site or any portion thereof; (ii) modify or download the Site or any Content (except caching or as necessary to view the Site); (iii) make any use of the Site or Content other than personal use; (iv) create any derivative work, based upon either the Site or any Content; (v) collect account information for the benefit of yourself or another party; (vi) use any meta tags or any other "hidden text" utilizing our name or the Trademarks or to otherwise use the Trademarks; or (vi) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

We also grant you a limited, revocable, and nonexclusive license to create a hyperlink to the home page of the Site for personal, non-commercial use only. A Web site that links to the Site (i) may link to, but not replicate, our Content; (ii) may not imply that we are endorsing such Web site or its services or products; (iii) may not misrepresent its relationship with us; (iv) may not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content that is lawful and appropriate for all ages; (v) may not portray us or our products or services in a false, misleading, derogatory or otherwise offensive or objectionable manner, or associate us with undesirable products, services or opinions; (vi) may not use any Trademark; and (vii) may not link to any page of the Site other than the home page.

We may, in our sole discretion, request that you remove any link to the Site, and upon receipt of such request, you shall immediately remove such link. Any unauthorized use by you of the Site terminates the limited licenses set forth in this Section without prejudice to any other remedy provided by applicable law or these Terms and Conditions.

The Site is intended for use by individuals of at least 13 years of age or older. The Site is not directed for use by children under the age of 13. Users under the age of 13 must get the assistance of a parent or guardian to use the Site.

We are not responsible for the content of any off-Web site pages or any other Web sites linked to, or from, the Site. Your linking to or from any off-Web site pages or other Web sites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Web site pages or any other Web sites linked to, or from, the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and Web sites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-Web site pages and other Web sites that you visit.

Returns and Refunds Policy

If you are not entirely satisfied with your purchase, we're here to help.

All our jewellery are handmade. Unfortunatelly Mond-Wellry are unable to offer return and refunds arrangements. Only earings and pendants can be returned within 7 days of the original purchase of the product.

Before you return a product, please make sure that:

  • The product was purchased in the last 7 days
  • The product is in its original packaging and not damage

Send the product with its original packing to:

Suite 14, 43 Kirby Street, Hatton Garden, EC1N 8TE, London

Shipping charges
Shipping charges incurred in connection with the return of a product are refundable.

Damaged items
If you received a damaged product, please notify us immediately for assistance.

Sale items
Sale items can not be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: info@mond-wellry.co.uk


FAQ

How long does my order take?

All items displayed on our website are normally produced and despatched within 12 - 15 working day. Bespoke jewellery can take up to 20 days.

Can I have my item sooner than this?

In many cases we can meet shorter urgent deadlines, please just contact us and ask about the specific item you want to order.

How is the item delivered?

All items shipped within the UK are delivered via Royal Mail Special Delivery*, fully insured.

Can I collect my item?

Orders can be collected from our London showroom, as long as this has been agreed with the sales team (see contact us). The person collecting must be the person who paid for the goods and must be able to prove their identity.