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How long does my order take?
All items displayed on our website are normally produced and despatched within 12 - 15 working day. Bespoke jewellery can take up to 20 days.
Can I have my item sooner than this?
In many cases we can meet shorter urgent deadlines, please just contact us and ask about the specific item you want to order.
How is the item delivered?
All items shipped within the UK are delivered via Royal Mail Special Delivery*, fully insured.
Can I collect my item?
Orders can be collected from our London showroom, as long as this has been agreed with the sales team (see contact us). The person collecting must be the person who paid for the goods and must be able to prove their identity.
Mond and Wellry Ltd. takes pride in its large inventory of quality time pieces. If your purchased item is currently in stock, we will ship the item within 1 to 2 business days after the order is verified. You will be notified of the shipment by email or phone.
Under certain circumstances, due to the volume of orders we receive or due to the item being a non-stock item, an item will be out of stock. If this happens, we will notify you by email or phone in a timely fashion to provide you the desired watch within a pre-determined, estimated time frame or help you find another item. If you have already been charged, but the item is no longer in stock, please be assured that we will refund the full amount charged. Refunds will be issued by the same method as the original payment.
ANY PURCHASE ORDERS, QUOTATIONS OR OTHER EXCHANGE OF INFORMATION CONCERNING A SALE OF A WATCH SHALL NOT RESULT IN A BINDING CONTRACT UNLESS AND UNTIL MOND AND WELLRY ISSUES A SHIPPING CONFIRMATION TO THE PURCHASER.
Our preferable method of shipping is via Malca Amit and FedEx Priority International. We are also able to ship via Royal Mail. All packages are shipped in a well-secured box. All watches shipped are insured for the full value which covers against loss, theft or damage in transit.
Taxes, VAT, GST, Duties and related charges
Prices quoted and billed by Mond and Wellry LTD. do not include any taxes, duties, VAT or such charges. Mond and Wellry will charge you for the actual watch and shipping charges only. All other charges (such as taxes, duties and VAT.) are the sole responsibility of the customer to be paid when the watch clears customs in your country. Usually these fees are demanded prior to delivery and are collected by the courier or your local Customs Authority.